“You can't build a reputation on what you are going to do.” “Quality means doing it right when no one is looking.” “If you think you can do a thing or think you can't do a thing, you're right.” “Nothing is particularly hard if you divide it into small jobs.” “Impossible means that you haven't found a solution yet.” “If I'd listened to customers, I'd have given them a faster horse.” “Any customer can have a car painted any color that he wants so long as it is black.” “Profit is a by-product of work; happiness is its chief product.”